For this it is sufficient to contact us by e-mail (in the Contacts section) for 3 days after receiving the goods and to present the respective proofs (photo of the product) with the indication of the order number.
Most of our decoration products are handmade (handmade), made of lightweight materials - ceramic, porcelain, crystal, glass s.a. Transporting these objects over long distances represents a danger to their integrity. We take all the necessary measures: - specific packaging plus freight insurance. So that our merchandise arrive safely in all corners of the world. However, accidents cannot be ruled out. If during the transport the product has been expired we guarantee the refund of money.
- Manual work,
- Quality materials,
- Specific packaging,
- Free delivery,
- Ensuring the goods during transport,
- Money back guarantee.
- Free delivery worldwide.
- Secure payment process through SSL certificate.
Payment methods: - PayPal, Visa, MasterCard, American Express, Discover.
- Money or product refund in case of:
- Delivery of the defective or damaged product during transport. (Please let us know the problem for 3 days after receiving the product).
- Delivery of the product that does not correspond to the description. (Please let us know the problem for 3 days after receiving the product)
- The product was not delivered (lost the package).
- Immediate resolution of all problems. Please contact us by email and we will immediately solve all the problems related to: - Products, Payment, Transport, Site Content. You have a problem - contact us immediately.